Status of this version
This page is a preparatory version of the store terms. Before live payments are enabled, it must be completed with the company registration details, business address and applicable tax information.
COLETTE CHOPIN
Terms of sale — preparatory version
To be completed with the business details before live payments are enabled.
Prices
Prices shown on the website are indicative and do not yet constitute a final offer for sale. They will be confirmed before any binding order.
Payment
Purchases are paid online through the cart and checkout, using the payment methods offered on the website. Eligible vouchers can be entered in the cart or at checkout, subject to their conditions.
Promotional codes
Your customer account lets you follow your orders and manage your preferences. The newsletter is optional. Private codes are shared individually with their conditions. To redeem a code, create an account, sign in and use the same email address at checkout. Only one code is accepted per order.
Private codes and Ambassador vouchers cannot be combined with one another and have no cash value. Their conditions are shared individually. Sign-in and the account email as billing email are required.
Ambassadors programme
The programme becomes available after €300 in cumulative purchases. Under the initial settings, an eligible client is activated immediately after requesting access; the House may enable manual approval later. It may also activate invited influencers without a minimum purchase.
Programme conditions and benefits are available in the Ambassador account. Self-referral is forbidden; a full refund reverses the associated credit, subject to the available balance.
Shipping and withdrawal
Standard shipping: €7 including tax below the free-shipping threshold. Free from €200 of products after discounts in the European Union, London and Switzerland; from €400 in other serviced destinations. Other UK cities use the €400 threshold. Available delivery methods and costs are shown before final order confirmation. The lead times shown on product pages and on the Shipping & returns page form part of the pre-contract information. Your statutory withdrawal rights remain applicable.
Contact
For any question about a future order: contact@colettechopin.com.
Free showroom handover
Free hand delivery in Paris, at the showroom or to colleagues, by appointment, with no minimum purchase. Select this option with an address in Paris or Boulogne-Billancourt; we agree the location and appointment by email. No postal shipment or tracking number is involved.
Reservation and order updates
You receive a confirmation email after ordering. We email you when preparation begins: order changes are no longer available and cancellation or stopping shipment cannot be guaranteed. Your statutory right of withdrawal remains. After carrier handover, a dispatch email includes the tracking number and link when available. For personal handover, the appointment is arranged by email.